Refund Policy


Need to make a return? We can help!

 Terms & Conditions for Returns: 

  • Orders may be returned or exchanged within 30 days of purchase.
  • To be eligible for a refund, we must receive your returned order within 30 days of purchase.  A shipping and processing fee of $8.99 will be deducted from your refund.
  • Refunds may take up to 4 weeks before they appear on your bank statement. Most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

 

Exchanges:

  • If you wish to exchange a product, such as for another critter, the item needs to be unused and with all tags still attached. 
  • In order to get your new product, the item you are exchanging must be back in our warehouse within 30 days of your original purchase date. Any package received after this date will be reshipped to you.
  • Note a shipping fee for exchanged products will be charged.
    • To exchange a product, contact us at frankl@infinitypg.com.

 


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